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Helpdesk & PPM Work Locations and Mapping

Helpdesk & PPM work locations can often be made clearer, by showing a map to operators and service providers alike. Existing technology means showing where a work location is on a street is quite straightforward. A number of different methods exist, whereby a postcode or more precisely longitude and latitude, and drive mapping engines like Google or Mapquest, to show within a few metres, exactly where a building is located.

Some elements of data are very specific to the application that required them, but longitude and latitude angles are “hundred year data”, in that they are very unlikely to be superseded by “better” location information, and can be utilised by map systems, GPS systems, routing systems, and any other application which works with precise location data.

The FastTrack software uses maps in conjunction with Labour Resource Planning and building data, generally: http://www.fasttrackhelpdesk.com/

Room Booking Software and Cost Reduction

Room Booking software not only provides automation for various types of room, desk and space booking, but can also be aimed squarely at cost reduction. Two of the clear ways are via hot-desking and tackling no-shows. A trusted hot-desking technique is to reduce the number of desks available to non-office-based staff 10% at a time, and carefully review desk utilisation, which should rise as the desk count goes down. An automatic reminder system to make sure staff know they are being scrutinised, followed by publication of a no-show list will reduce no-shows, and boost availability, once again leading to increased utilisation.

There have been instances of management introducing a cross-charge penalty system for no-shows, as well as the “naming and shaming” aassociated with the publication of no-show lists. No-shows not only cost money (as they will increase space required), they also inconvenience staff, who might have to postpone a meeting, only to see empty meeting rooms during their preferred times.

For more details on these sort of techniques, see www.FastTrackRoomBooking.com